You get access to the "up and running" line, which will only answer
questions related to installing Delphi and getting it to run on your
machine. Also, it is worth noting that the hold times on this line are very
long indeed--don't expect to talk to anyone without waiting 20 to 30
minutes.
In order to get what borland calls "consultative" tech support (I.E.
someone with whom you can discuss reasons why a program is not working),
you have to pay $2/minute. You can call (900) 555-1015 and have the charges
put on your phone bill, or else (800) 330-3372 and use a credit card. I
have called twice, and they couldn't answer my question either time;
however, they didn't charge me for the calls